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(Additional presentations can be created and customized for your specific needs.)
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Something for Nothing
In an economy that has caused most companies to reduce or eliminate bonuses and pay raises, what can you do that will cost you nothing to entice new employees, retain the ones you have now, and make them all advocates of your company? Jill shows you how you can Deliberately RISE to this occasion and watch your employee investment soar. RISE includes…Recognition, Ingenuity, Sincerity, Engagement |
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People Matter Most In Any Organization
No matter how big your business or company, nothing will run in your organization without people. From your front line staff to your supervisors and ultimately to your customers, what are you doing to show that people matter most in your organization. Watch what can happen when you do. |
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Invisible Customer Service - Where Are You Getting In The Way of Your Customer's Experience?
Jill has had experience in jobs that require her to become so good that her customers forget she was even there. From sign language interpreter to life guard to volleyball referee, Jill was at her best, when her customers forgot she was even there as they enjoyed their experience. Hear her unique stories and inspiration for how you can implement invisible customer service to actually enhance your customer's experience. |
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Strengths and Weaknesses - Making the Most of Your Employees
In many areas of our lives we are measured most by our mistakes, things we do wrong, and lowest evaluations. Is that really what you want to be measured by? Is that how you are measuring others? Is this hurting your business and is there a better way? Yes there is. |
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Do You Know The Story? WHY Is Your Customer Coming To You?
Customers are complex. You never know what you might experience from a customer any given day, but you have to be ready. Customers don't just come to you as customers. Are you taking the time to understand the situation before rushing to the sale or solution? |